According to the TDS, over half of all disputes at the end of a tenancy relate to issues with cleaning. A slightly lower proportion relate to damage followed by the upkeep of the garden. A tenant cannot be held responsible for changes in a property’s condition caused by what the House of Lords has called “reasonable use of the premises by the tenant and the ordinary operation of natural forces” (i.e., passage of time). Defining just what constitutes “fair wear and tear” is often cause for dispute. The law does not allow for “betterment”, meaning landlords cannot expect to have old items replaced for new at the tenant’s expense. It may be the case that a tenant has melted an area of an acrylic sink with a hot pan, but if the sink was already 10 years old with a recommended life expectancy of 12 years, the tenant should not be expected to bear the entire cost of a brand new one.
However, the cleanliness of a property at the end of the tenancy is very much the tenant’s responsibility. Corporate lets are usually professionally cleaned before the start of a tenancy and it is expected that they will be returned in the same condition. Outgoing tenants are often surprised that their own cleaning does not meet the same high standard of a professional cleaning company.
Here are some of the most common cleaning problems at departure which can cost tenants a hefty portion of their deposit: