Dwellworks has achieved the highest average survey score and highest net satisfaction score of any Destination Services or Rental Services provider in the recently published 2022 National Relocating Employee Survey from Trippel Survey and Research. The results, are compiled in the global mobility industry’s only comprehensive, independent survey of corporate relocating employees. This year’s results reflect the fifth time Dwellworks has been recognized as the Destination Services and Rental provider with the highest customer satisfaction scores.
“In a year when customer volume has increased by 100% in some markets, and rental home search and settling-in services have been impacted by limited availability and backlogs, we could not be prouder of our Dwellworks team and network of local consultant experts,” say Bob Rosing, CEO of Dwellworks. “They are truly the best in the business.” Adds Dwellworks President and COO, James Conigliaro, “We’re committed to meeting customer needs in every market where our clients need destination and accommodations services, and these results prove we’re up to job even in the most challenging circumstances, in the hundreds of markets we serve across the US. Our experts find housing, source school options, provide local settling-in services, and develop creative solutions every day. Between their expertise and the customer care of our service teams, we’re delighted, but not surprised, to see these results.”
Dwellworks sends a very special thank you to everyone in the mobility ecosystem who has worked so incredibly hard this year to support the return of corporate relocation and business travel at a truly unprecedented pace. The US rental market has experienced record-breaking challenges in availability, with national vacancy rates hovering around 5% and cost of rentals increasing on average by 11.3% vs last year. CEO Rosing notes, “Finding solutions for the unique needs of the relocation customer requires special skills and deep market knowledge. We’re grateful our teams have the kind of expertise to earn the customer confidence that shows in the Trippel Survey results.”
About Dwellworks
Dwellworks is the global leader in accommodations and service solutions for global mobility and business travel clients. Headquartered in Cleveland, OH (US), Dwellworks supports over 50,000 transferring families and globally mobile professionals annually with temporary and long-term housing needs, as well as destination, real estate, property management and appraisal services. Our state-of-the-art platforms, myDwellworks and epic, deliver digital content, program management, analytics and resources to customers, clients, and network partners in hundreds of locations worldwide. Dwellworks manages services through globally local experts and our service centers in the Americas, EMEA and Asia Pacific. We are proud to be the recipient of service awards and recognition from every major relocation management company, a multi-time highest-rated service provider in the “Trippel Survey,” and a multi-time winner of a “Best Places to Work” award in our headquarters location. Guided by our core values of integrity, teamwork, performance, innovation, and fun, Dwellworks is also an industry leader in ESG and our commitments and actions in sustainability, diversity, equity and inclusion, and compliance. For more information, visit www.dwellworks.com or contact Meredith Kennedy, SVP, Global Account Management at meredith.kennedy@dwellworks.com.
